Stop Failures
Before They Start
SMS delivers end-to-end industrial condition monitoring and managed reliability solutions — from sensor installation and architecture design to 24/7 expert analysis and automated work order generation. We do the work so your team can focus on action, not data.
What SMS Delivers As a Managed Service
Our certified analysts and field engineers bring the tools, expertise, and ongoing support your team needs — without requiring you to build an in-house vibration analysis program.
Advanced Vibration Analysis
Our analysts apply industry-proven methodologies to detect mechanical degradation across all rotating equipment:
- Real-time FFT spectrum analysis for frequency-domain diagnostics
- Envelope detection for early-stage bearing fault identification
- Edge-based machine learning for continuous anomaly evaluation
- Historical trend analysis & degradation forecasting
- Remaining useful life estimation for critical assets
Sensor Installation & Infrastructure
SMS field technicians handle the complete hardware deployment — professionally and safely:
- Industrial-grade wireless IoT sensors with configurable sampling
- Scoping, design, fabrication, and on-site installation
- Gateway and network commissioning and validation
- Coverage for motors, pumps, compressors, gearboxes, fans, conveyors, and robots
- Cloud or on-premises data architecture options
Failure Mode Detection
Our service identifies every critical failure mode before it becomes a breakdown:
- Imbalance — static and dynamic, with quantified severity
- Misalignment — angular, parallel, and coupling issues
- Mechanical looseness — structural and mounting problems
- Bearing degradation — outer/inner race, ball/roller damage
- Emerging fault patterns — resonance, gear wear, cavitation
Managed Alerting & Work Order Generation
SMS analysts triage and act on every anomaly — your team only sees what requires action:
- Automated threshold & alert management by asset criticality
- Analyst-confirmed diagnoses with recommended corrective actions
- Multi-channel notifications: Email, SMS, mobile app
- Automatic work order creation in your CMMS/EAM system
- Escalation protocols for unaddressed critical issues
Reporting & Maintenance Intelligence
We turn condition data into decisions that drive measurable operational improvements:
- Asset health dashboards with real-time fleet status
- Frequency spectrum & time waveform diagnostic reports
- MTBF / MTTR tracking and maintenance effectiveness metrics
- Cost avoidance calculations and ROI dashboards
- Data-driven maintenance planning & spare parts optimization
Platform & CMMS Integration
We connect your condition monitoring program to the systems your team already uses:
- IBM Maximo — native integration, automatic work orders
- Enterprise EAM/CMMS — bidirectional data flow
- DIME — industrial IoT data connectivity
- SCADA & IIoT platforms via MQTT / OPC-UA
- Cloud or on-premises deployment — your choice
Built for the Industries That Can't Afford Downtime
SMS delivers proven predictive maintenance field services across every major industrial sector — wherever rotating equipment runs, we keep it running.
Manufacturing
Eliminate production line surprises
- Production line motors and drives
- Pumps, compressors, fans, and blowers
- Gearboxes, reducers, and conveyors
Power Generation & Utilities
Protect mission-critical generation assets
- Steam, gas, and hydro turbines
- Generators and boiler feed pumps
- Cooling towers and combustion air fans
Oil, Gas & Petrochemical
Safety and reliability in harsh environments
- Compressors, expanders, and pipeline pumps
- Process pumps, agitators, and mixers
- ATEX/IECEx certified hazardous area sensors
Water & Wastewater
Reliable service for essential infrastructure
- Raw water and high-service pumps
- Blowers, aeration systems, and mixers
- Sludge dewatering equipment
Transportation & Transit
Keep passengers and freight moving
- HVAC systems and escalators
- Conveyor systems and pump stations
- Airports, rail systems, and transit authorities
Enterprise-Wide Deployments
Scale from pilot to global operations
- Multi-site, global deployment support
- From 25 to unlimited monitored assets
- Cloud, hybrid, or on-premises architecture
End-to-End Expertise, Every Phase
Every SMS engagement follows a proven, structured 5-phase process — from technical scoping and architecture design through professional sensor installation to 24/7 managed monitoring by certified analysts. With 25+ years of engineering and maintenance expertise, we manage your complete predictive maintenance program from day one, ensuring it is designed right, deployed professionally, and continuously optimized over time.
Technical Scoping
Comprehensive assessment of asset criticality, operational requirements, and ROI targets. We define success criteria aligned with your specific goals.
Design
Engineer a complete monitoring architecture — sensor placement, network topology, alert thresholds, and CMMS/EAM integration design.
Fabricate & Build
Configure hardware and software components, establish cloud infrastructure, develop custom dashboards, and cabinets & enclosures.
Deploy
Professional installation of wireless sensors, gateway configuration, network commissioning, system validation, and comprehensive user training.
Managed Services
Continuous 24/7 monitoring by subject matter experts — anomaly detection, predictive analysis, maintenance recommendations, and ongoing optimization.
Your Platform.
Our Boots on the Ground.
You've built a best-in-class sensors, gateways and platforms. Your hardware and software surface anomalies, drives work orders, and delivers ROI dashboards that your customers love. But deploying the physical infrastructure that feeds your platform — reliably, at scale, across complex industrial environments — is a different discipline entirely.
That's where SMS comes in. We are the field execution partner that PdM technology companies trust to take their solutions from proof-of-concept to production. Our teams handle everything between your software subscription and a running, healthy monitoring program — sensor placement, panel fabrication, connectivity architecture, and ongoing infrastructure management.
Whether your customer is a single-site manufacturer or a Fortune 1000 multi-plant operation, SMS delivers the capabilities that turn your clients facilites into a fully operational condition monitoring program.
Certified field technicians mount, wire, and commission your platform's sensors — correctly, safely, and to manufacturer spec — on any asset class in any environment.
- Tri-axial accelerometers & wireless IoT nodes
- IEPE, 4–20mA, and voltage-output sensors
- Asset scoping, placement engineering & documentation
- Multi-site rollout management & scheduling
- Retrofit installation on legacy & live equipment
Custom-fabricated UL 508A panels housing your platform's gateways, routers, and I/O — engineered for the harsh realities of production floors, not data centers.
- NEMA 4/4X & IP65/IP67 rated enclosures
- DIN-rail gateway & sensor concentrator integration
- Redundant 24VDC / 120VAC power architectures
- Surge protection, UPS & fail-safe configurations
- Factory-tested with full single-line documentation
We keep your platform's physical infrastructure healthy long after go-live — proactively managing sensor health, gateway uptime, and field hardware performance.
- Sensor health monitoring & replacement programs
- Gateway firmware & OTA update management
- Field service dispatch for hardware faults
- Annual infrastructure audits & coverage reviews
- Escalation support for complex diagnostic issues
End-to-end network architecture ensuring your platform's data flows from sensor to cloud without interruption — across facilities with no existing IIoT infrastructure.
- Cellular LTE / 4G / 5G gateway commissioning
- Private Wi-Fi & wired Ethernet network design
- Protocol bridging: Modbus, OPC-UA, MQTT, EtherNet/IP
- VPN, TLS & zero-trust OT/IT network segmentation
- Multi-site WAN architecture & remote monitoring
With 25+ years deploying condition monitoring programs at automotive, aerospace, life sciences, and heavy industrial facilities, SMS technicians have seen every environment, every protocol conflict, and every installation challenge — and solved them.
SMS is not a competing software vendor. We don't build analytics platforms — we make yours work better in the field. Our field teams are trained on your hardware, fluent in your connectivity requirements, and focused entirely on making your deployment succeed.
From initial site scoping and panel fabrication to sensor installation, network commissioning, and ongoing field management — SMS handles the complete physical layer. Your customers get a single point of accountability for everything that touches their production floor.
Pre-fabricated, pre-tested panels ship ready to mount. Structured installation workflows, pre-commissioned gateways, and experienced field crews compress site deployment timelines — getting your platform live and generating value weeks faster than DIY approaches.
SMS manages the logistics, permitting, scheduling, and safety compliance for multi-plant deployments so your sales team can close enterprise deals without worrying about how the hardware gets installed across 12 facilities in 6 states.
Every SMS deployment includes full as-built documentation — single-line diagrams, sensor location maps, network topology drawings, and commissioning reports — giving your customers the audit trail their reliability and compliance teams require.
SMS + IBM Maximo
Complete Predictive Maintenance
SMS integrates your condition monitoring program directly with IBM Maximo — the world's leading enterprise asset management platform. Our team handles the connection so anomaly detection flows straight into prioritized work orders, with zero manual data entry.
SMS Sensors Detect Anomaly
Continuous vibration analysis identifies a developing fault with diagnostic details and severity rating.
Analyst Confirms Diagnosis
AI-driven analysis is validated by a trained vibration analyst before action is triggered.
Work Order Auto-Created in Maximo
A prioritized work order is generated with job plan, parts recommendations, and failure codes pre-populated.
Technician Notified
Your team receives the full diagnostic report — no hunting for data, no manual translation.
SMS Validates Corrective Action
Post-repair vibration data confirms the fix was successful and establishes a new healthy baseline.
Scale From Pilot to Enterprise
Start with your highest-risk assets and expand as you see results. Every engagement is backed by SMS field technicians, certified analysts, and 25+ years of industrial maintenance expertise.
Pilot Engagement
Ideal for proving value on your highest-risk assets before expanding across the facility
- Asset criticality assessment & scoping
- Professional sensor installation by SMS field technicians
- Cloud-based monitoring platform & dashboards
- Email and SMS fault alerts
- Analyst-reviewed diagnostic reports
- Quarterly program reviews
Facility Engagement
Ideal for single-facility or multi-site operations ready to move from reactive to proactive
- Everything in Pilot, plus:
- Full 5-phase service delivery model
- CMMS/EAM integration (Maximo, SAP, etc.)
- 24/7 managed monitoring by SMS analysts
- Custom alert workflows & thresholds
- Monthly program reviews & ROI reporting
- Dedicated SMS customer success manager
Enterprise Managed Services
Ideal for mission-critical, multi-site operations requiring full managed reliability as a service
- Everything in Facility, plus:
- Multi-site & enterprise-wide deployment
- On-premises or hybrid data architecture
- Reliability engineering walk-downs & RCM/FMEA support
- Custom CMMS/EAM integrations (Maximo, SAP, Oracle)
- Executive business reviews & KPI dashboards
- Dedicated SMS technical account manager
What's Included in Every Engagement
Proven Results, Real Impact
Leading manufacturers trust SMS to protect their robotic assets and transform reactive maintenance into a proactive, data-driven program. Here's what our customers have to say.
Right after the initial deployment, SMS PdM revealed several robots that were in various stages of failure that we were unaware of. This allowed our team to plan for the repairs and order the parts needed to keep our production floor running. We have been able to proactively schedule these repairs instead of having to react to the unknown during unplanned downtime. We were also able to rely on SMS PdM to help us remotely troubleshoot an issue we were having with one of our robots during production. Tony and his team from SMS eliminated a mechanical failure as the cause of the problem, directing us to an electrical fault which was the actual source. Now with the remote support capabilities we're able to significantly reduce our downtime for troubleshooting and get back online quickly. Utilizing SMS PdM has helped us stabilize our robotic cells and begin building our predictive maintenance program. We're looking forward to expanding into our other facilities in the near future.
We were experiencing a high volume of reducer failures due to the age and use of our equipment. Once we deployed SMS PdM we were alerted to several underlying mechanical problems on our critical robots that we were unaware of. Our team verified those issues independently with the guidance from the system and they were confirmed. We were able to make the repairs inside of our scheduled downtime, instead of unplanned downtime. This created an instant ROI for us in mitigation that was several times greater than the cost of the service. We have been alerted to several other issues since the initial installation. Tony and his team have done a fantastic job keeping us on top of our other robotic health issues. We have been able to continuously plan, monitor, schedule and avoid these wear-related failures with the predictive capabilities of SMS PdM.
We were an early adopter of SMS PdM several years ago as we were seeking a predictive solution to a robotic failure mode that created expensive losses during production. We were having repetitive reducer wear occurrences that would cause quality and repeatability issues leading to significantly large downtime events that became extremely costly, very quickly. Using SMS PdM helped us to predict these failures, plan and schedule for the replacements, and create a better robotic health maintenance program. We were now able to avoid the catastrophic downtime events and were also able to begin extending the life of our reducers. By moving to the condition-based approach, we were able to reduce our technicians' PM workload and redirect them to more effective work. Overall, the SMS PdM program has paid for itself many times over year after year through the mitigated cost of unplanned downtime.
Connect the Rest of Your Factory
Your PdM program is the foundation — but true operational intelligence comes from connecting every system on your plant floor. DIME, our Industrial IoT data integration platform, bridges condition monitoring with your broader manufacturing ecosystem.
From PLCs and SCADA systems to historians and ERP platforms, DIME aggregates data from every corner of your operation into a unified, actionable intelligence layer that works seamlessly alongside your SMS PdM program.
Explore DIMEUnified Plant-Floor Intelligence
Connect vibration data, process variables, production metrics, and maintenance records into a single operational view — eliminating data silos across your facility.
Seamless PdM Integration
DIME extends your SMS predictive maintenance program by correlating asset health data with process conditions, enabling richer diagnostics and faster root cause analysis.
Standards-Based Connectivity
Native support for OPC-UA, MQTT, MODBUS, Ethernet/IP, and S7 means DIME connects to virtually any industrial device or enterprise system without custom development.
Scale Across Sites
Whether you're running a single plant or a global enterprise, DIME scales with your operations — delivering consistent visibility and control at every location.
Ready to Stop Failures
Before They Start?
Request a no-obligation assessment. Our team will evaluate your assets, identify your highest-risk equipment, and show you exactly what SMS's PdM field services can deliver for your operation.